Terms of service

Welcome to Nestly. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our site and placing an order, you agree to be bound by these Terms. Please read them carefully before using our store.

1. About Us

Nestly ("we", "us", "our") operates this website and sells baby safety products. If you have any questions about these Terms, please contact us at [your support email].

2. Eligibility

By using this site, you confirm that you are at least 18 years old, or that you are using the site under the supervision of a parent or guardian who agrees to these Terms on your behalf.

3. Use of Our Site

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. Prohibited behaviour includes, but is not limited to:

Attempting to gain unauthorised access to our systems or networks
Using the site to transmit any harmful code, viruses, or malicious software
Copying, reproducing, or redistributing any content from this site without our permission
Using automated tools (bots, scrapers) to access the site without our consent

4. Products & Product Information

We make every effort to display our products and their descriptions, images, sizing, and specifications as accurately as possible. However, we do not guarantee that colours, dimensions, or details displayed on your device will be entirely accurate.

All products are subject to availability. We reserve the right to discontinue any product at any time, and to limit the quantities of any products that we offer.

Safety Information

Our products are intended to be used in accordance with the manufacturer's instructions, age recommendations, and safety guidelines provided with each item. It is the customer's responsibility to read and follow all included instructions and warnings. Nestly is not liable for injury, damage, or loss resulting from misuse, improper installation, or failure to follow manufacturer guidelines.

If a product you have purchased becomes subject to a manufacturer recall or safety notice, we will make reasonable efforts to notify affected customers using the contact details provided at checkout.

5. Pricing & Payment

All prices are listed in South African Rand (ZAR) and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed, and will notify you before processing the order if a correction is needed.

Payment must be received in full before your order is processed and shipped. We use third-party payment processors to handle transactions securely; we do not store your full payment card details.

6. Orders & Order Acceptance

Placing an order through our site constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in pricing or product information, suspected fraud, or issues identified by our fraud-detection systems. If we cancel an order after payment has been taken, you will receive a full refund.

7. Shipping & Delivery

Shipping timeframes, costs, and processes are set out in our Shipping Policy. By placing an order, you agree to the terms outlined there.

8. Returns & Refunds

Our returns and refund process is set out in our Returns & Refund Policy. By placing an order, you agree to the terms outlined there.

9. Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of Nestly or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content from this site without our prior written consent.

10. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use of your account.

11. Limitation of Liability

To the fullest extent permitted by law, Nestly shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products, including but not limited to loss of data, loss of profits, or personal injury, except where such liability cannot be excluded by law (such as injury caused by our negligence or defective products).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

12. Indemnity

You agree to indemnify and hold Nestly harmless from any claims, losses, damages, liabilities, and expenses arising from your misuse of our site, violation of these Terms, or violation of any rights of a third party.

13. Third-Party Links

Our site may contain links to third-party websites. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites.

14. Privacy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), without regard to conflict of law principles. Any disputes arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts of South Africa.

Nothing in these Terms is intended to limit any rights you have as a consumer under the CPA that cannot lawfully be excluded or limited.