Shipping policy

Order Processing

All orders are processed within 1–3 working days (excluding weekends and public holidays) after you receive your order confirmation email. During busy periods or promotions, processing may take slightly longer - we'll let you know if there's a significant delay.

Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery is 7–10 business days, depending on your location.

Please note that delivery times are estimates only and may be affected by factors outside our control, such as courier delays, customs processing (for international orders), weather conditions, or remote delivery locations.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information (where available), so you can follow your order's progress.

Shipping Rates

Shipping costs are calculated at checkout in South African Rand (ZAR), based on your order and delivery location. (Add specific rates, courier partners, or free-shipping thresholds here if you'd like them included.)

Delivery Locations

We currently ship to addresses within South Africa. Please note that delivery to outlying or rural areas may take longer than the estimated timeframe above, depending on courier availability in your area.

Incorrect Shipping Addresses

Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders delayed or undelivered due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible at [your support email] so we can try to update it before dispatch.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, or appears to be lost or significantly delayed in transit, please contact us at [your support email] with your order number so we can investigate with the courier and arrange a replacement or refund where appropriate.