Frequently Asked Questions

Orders & Shipping

Do you offer free delivery?

Yes! We offer free delivery on all orders across South Africa. No minimum spend required.

How long does delivery take?

Orders are processed within 2-3 business days and then delivery typically takes 7–10 business days after processing. You will receive a tracking notification once your order has been shipped from us via Aramex or Courier Guy. This normally happens 2 days before you will receive your package.

Do you ship internationally?

We currently ship within South Africa only. International shipping is something we’re working towards — stay tuned!

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Please contact us at support@nestlybaby.co.za to initiate a return.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

What if my item arrived damaged?

We’re so sorry to hear that! Please contact us immediately at support@nestlybaby.co.za with your order number and a photo of the damage. We’ll arrange a replacement at no cost to you.

Products & Safety

Are Nestly products safety certified?

Yes. Every product in our range is carefully selected to meet high safety standards. We only stock products we would trust with our own children.

What age range are your products suitable for?

Our range covers babies and toddlers from newborn through to approximately 3 years old, depending on the product. Each product listing includes specific age and size guidance.

Can I use your products if I have a rental property or don’t want to drill?

Many of our products are designed for no-drill installation — including our magnetic cabinet locks and some safety gates. Check individual product descriptions for installation details.

Payments

What payment methods do you accept?

You can pay securely by card or Instant EFT through Payfast at checkout. You can also pay monthly with Mobicred.

Can I pay in monthly instalments?

Yes — pay with Mobicred and split your order into affordable monthly instalments. At checkout, choose Payfast, then select Mobicred. You’ll need a Mobicred account and to be pre-approved for credit.